This Privacy Policy explains how Vovowhip (referred to as the “Site,” “we,” “us,” or “our”) gathers, utilizes, and shares your personal information when you visit our website, engage with our services, make a purchase at our website (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services—whether you are a customer, visitor, or any individual whose information we collect in accordance with this policy.

Please review this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, usage, and sharing of your information as outlined here. If you do not agree with the terms of this Privacy Policy, please refrain from using or accessing the Services.

Updates to This Privacy Policy


We reserve the right to modify this Privacy Policy periodically, including to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make updates, we will post the revised policy on the Site, update the “Last Updated” date, and undertake any other actions required by applicable laws.

How We Collect and Handle Your Personal Data

In order to deliver our Services, we collect, or have collected in the past 12 months, personal information from various sources as detailed below. The specific data we collect and how we use it depends on how you interact with us.

Beyond the purposes outlined above, we may also use your information to communicate with you, enhance or improve our Services, comply with legal obligations, enforce our terms of service, and safeguard the Services, our rights, or the rights of our users and others.

Types of Personal Information We Collect

The personal information we gather about you varies depending on how you engage with our Site and utilize our Services. When we refer to “personal information,” we mean data that identifies, relates to, describes, or can be linked to you. The following sections outline the categories and specific types of personal data we collect.

Information You Provide to Us Directly

The information you submit directly through our Services may include:

Contact details such as your name, address, phone number, and email address.
Order-related information including your name, billing and shipping addresses, payment confirmation details, email, and phone number.
Account details like your username, password, security questions, and other credentials used for account security.
Customer support communications, which include any information you choose to share when contacting us or sending messages through the Services.
Some features of the Services may require you to provide certain personal details. You may choose not to share this information, but doing so could limit your ability to access or use those features.

Information Collected Automatically About Your Usage

We may automatically gather certain data about your interaction with the Services, known as “Usage Data.” To do this, we utilize cookies, pixels, and similar technologies (“Cookies”). Usage Data can include details such as how you access and interact with our Site, your device type, browser information, network connection details, IP address, and other related data regarding your engagement with the Services.

Information from Third Parties

Additionally, we might obtain information about you from third-party sources, including vendors and service providers acting on our behalf, such as:

– Payment processors that collect your payment details (such as bank account or credit/debit card information, billing address) to complete transactions and fulfill your orders, in accordance with our contractual obligations.
– When you visit our Site, open or click on our emails, or interact with our advertisements or Services, we or third parties working with us may automatically collect certain data through online tracking tools like pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. For more details, see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services
We utilize your personal information to deliver our services and fulfill our contractual obligations to you. This includes processing payments, completing orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions. It also involves creating and managing your account, arranging shipping, facilitating returns and exchanges, and supporting various features associated with your account.

Marketing and Promotions

Your personal data may also be used for marketing and advertising purposes. This includes sending promotional messages via email, SMS, or postal mail and displaying advertisements for products or services that may interest you. We may leverage your information to personalize the content of our Services and advertisements on our Site and other online platforms, aiming to improve your overall experience.

Security and Fraud Prevention

We employ your personal information to identify, investigate, and respond to potential fraudulent, illegal, or malicious activities. If you register an account and use our Services, you are responsible for safeguarding your login credentials. We strongly advise against sharing your username, password, or other access details. Should you suspect that your account has been compromised, please contact us immediately to address the issue.

Communication and Service Improvement

We use your personal information to provide customer support and to enhance our Services. This is driven by our legitimate interest in being responsive to your needs, offering effective support, and maintaining a strong business relationship with you.

Cookies

Like many websites, we utilize cookies on our Site. Cookies help us operate and improve our Site and Services by remembering your preferences, enabling analytics, and understanding how users interact with our platform (which we do in our legitimate interest to optimize our offerings). We may also allow third-party service providers to deploy cookies to customize services, products, and advertising on our Site and across other websites.

Most browsers accept cookies automatically, but you can set your browser to delete or reject cookies through your browser settings. However, blocking cookies may impair your user experience and could affect certain functionalities or features of our Services. It’s important to note that blocking cookies might not fully prevent data sharing with third-party partners, such as advertisers.

Our website also supports the Global Privacy Control (GPC) signal, which allows you to opt out of certain data sharing and targeted advertising. When you activate GPC, we treat this as a valid request to opt out of sharing or targeted advertising for that browser or device. If we can link the device to your Shopify account, we will apply the opt-out request to your account as well. For more information about GPC, visit Global Privacy Control. Aside from GPC, we do not recognize other “Do Not Track” signals sent from your browser or device.

How We Share Your Personal Information

Under certain circumstances, we may share your personal information with third parties for purposes such as fulfilling contracts, legitimate business interests, or other reasons outlined in this Privacy Policy. These situations may include:

Sharing with vendors or third-party service providers who assist us in delivering services on our behalf, such as payment processing, data analysis, customer service, cloud storage, and order fulfillment and shipping.
Sharing with our business partners and marketing affiliates to provide services, conduct advertising, or promote our offerings. These partners will handle your information in accordance with their own privacy policies.
Sharing at your direction, request, or with your consent—such as when you authorize us to ship products, or through your engagement with social media widgets or login features.
Sharing within our corporate group or with affiliates, based on our legitimate interest in operating a successful business.
Sharing in connection with mergers, acquisitions, or bankruptcy proceedings, or to comply with legal obligations (including subpoenas, search warrants, or similar legal processes). We may also share to enforce our terms of service or to defend our rights, the Services, or the rights of users and others.
Over the past 12 months, we have disclosed the following types of personal and sensitive personal information about users for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category of Personal Information：

Categories of Recipients

1. Identifiers, including basic contact details and certain order and account information
2. Personal information covered under the California Customer Records statute, such as contact details and order or account data
3. Commercial information, such as order details, shopping history, and customer support interactions
4. Internet or similar network activity, including Usage Data
5. Geolocation data derived from IP addresses or other technical methods

1. Vendors and third-party service providers acting on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics firms)
2. Business and marketing partners
3. Affiliates and partners involved in our business operations

Children’s Data

Our Services are not designed for children, and we do not intentionally collect personal information from individuals under the age of 16. If you are a parent or guardian and discover that your child has provided us with their personal details, please contact us using the information below to request their data be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable laws) personal information of children under 16.

Security and Data Retention

Please be aware that no security system is completely foolproof or invulnerable, and we cannot guarantee absolute security. Additionally, any information you send to us may be vulnerable during transmission. We recommend avoiding insecure channels when sharing sensitive or confidential data.

The duration for which we retain your personal information depends on various factors, such as whether the data is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies and agreements.

Your Rights

Depending on your location, you may have certain rights concerning your personal data. However, these rights are subject to legal limitations and may only apply in specific circumstances; in some cases, we may decline your request as permitted by law. These rights include:

Right to Access / Know:

Request details about the personal information we hold about you, including how we use and share it.

Right to Delete

request that we delete the personal data we store about you.

Right to Correct:

Ask us to correct inaccurate or incomplete information.

Right of Data Portability:

Receive a copy of your data in a structured format and request its transfer to a third party in certain situations.

Restriction of Processing:

Request that we limit or cease processing your personal data.

Withdrawal of Consent:

Withdraw consent if we rely on your consent to process your data.

Right to Appeal:

If we decline your request, you may have the right to challenge our decision by replying to our response.

Managing Communication Preferences

We may send promotional emails, but you can opt out at any time using the unsubscribe link in our emails. Even if you opt out of promotional messages, we may still contact you regarding your account or orders.

You can exercise these rights by following instructions on our Site or contacting us directly at the details provided below. We will not discriminate against you for exercising your rights. To verify your identity, we may request additional information, such as your email address or account details. You may also authorize an agent to act on your behalf, provided they supply proof of your authorization, and we may request direct verification from you.

 

We will respond to your requests promptly, in accordance with applicable laws.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you are unsatisfied with our response, you may have the right to escalate your complaint to your local data protection authority or pursue other legal remedies, depending on your jurisdiction.

International Data Transfers

Please note that your personal data may be transferred, stored, and processed outside your country of residence. This includes processing by staff and third-party service providers located in different countries.

If we transfer your data outside Europe, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by relevant authorities, unless the destination country has been recognized as providing an adequate level of data protection.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please feel free to reach out to us via email at vovowhipinfo@gmail.com.